Contact AutoZone - Auto Parts & Repair | Customer Service/Support 2024 - JustUseApp (2024)

How to Contact AutoZone Customer Service/Support

AutoZone - Auto Parts & Repair Contact Information

Listed below are our top recommendations on how to get in contact with AutoZone - Auto Parts & Repair. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact AutoZone - Auto Parts & Repair. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of AutoZone, Inc.

100% Contact Match

Developer: AutoZone, Inc.

E-Mail: [emailprotected]

84.21% Contact Match

Developer: AutoZone, Inc.

E-Mail: [emailprotected]


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Reported Issues: 3 Comments

4.8 out of 5

By MundaneChaos444

No Loyalty

I have been shopping at 86 Boston St AutoZone since I have been old enough to drive. I get my fluids there my parts myAccessories even my batteries!!! In the last 6 weeks I have spent probably $1500. Some of the tools I bought have already broken, they have sold me the wrong parts and I’ve had to walk back only to be given an attitude and rudeness over a receipt. The people that work there do not know much about cars or the things they sell. I hear “I don’t know” from the employees more than from my 3yo. So today I am broke I get paid tomorrow and after calling and being told they had a part yesterday I walked the 3 miles there to be told “we don’t carry that” I asked who the hell told me it was there over the phone?! “Oh me! He says. I didn’t look I assumed we carried it.” Excuse me??? You made me walk 6 miles because you didn’t want to look in the computer?!. Today I needed to press a ball joint. He told me even to use the tool in house I had to pay $120 plus $7 after all the money I spent and what happened yesterday. He’s standing right next to the guy that won’t let me use the tool. They also refused to give me my core refund for an axle I literally bought from them. I’m done I can have an better experience at a junk yard. I have given them so many chances and i still haven’t heard back from corporate on the matters. AutoZone is a joke and will never get another dime out of me. I’d rather spend the extra money at Oreillys



By Julian rises

Bad experience to worst

I was sent wrong items. items didn’t come in the mail. I was told why don’t I do in store pick up but during a pandemic the purpose of ordering online was not to go to the store. still waiting on items after ordering a month ago. items that were sent through Fedex over two weeks ago (tracking last said, Ohio)I’m now told the order was canceled because they didn’t have the part. I’m still waiting on items to be replaced because they were missing. stay away from the stores because all you get is rude people who walk away from you and don’t finish ur transaction, walking away to deal with other customers in the middle of your transactions. Employees that know nothing about cars. The app is worthless.Total bad experience and it’s not even over for me I’m out money for missing things that they’re not replacing I’m out time because I had to go to stores and return all these wrong parts.



By twicker

Does not show the right products

Interface appearance isn't bad; not the best, but would be worth 4* - if it worked.I tried looking for a battery for my car (2018 Subaru base trim of my model). It showed me options "For your car" - which were either Specialty batteries (just want to look at battery prices; don't need Specialty), or were truck batteries that the app says don't fit my car.Yes: it showed me batteries "For my car" that are explicitly NOT for my car. That's a waste of my time, and that's the kind of shoddy programming that is sending me to other companies. There's no lack of competition in this space; use one of the many, many other options so that you can actually get what you need.




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FAQs

What number do I call for AutoZone warranty without receipt? ›

What if I can't find my receipt? Contact AutoZone Customer Support at 1-800-288-6966 . Our friendly customer service representatives can find the transaction information for your purchase and help you complete your return.

How to check AutoZone warranty online? ›

Make the steps below to complete Autozone warranty lookup online easily and quickly:
  1. Sign in to your account. Log in with your credentials or create a free account to test the product before choosing the subscription.
  2. Upload a form. ...
  3. Edit Autozone warranty lookup. ...
  4. Get the Autozone warranty lookup accomplished.

How do I use live chat for customer service? ›

The most important live chat etiquette rules:
  1. Keep your response times short.
  2. Start with a friendly greeting.
  3. Add a personal touch.
  4. Listen to the person on the other end.
  5. Adjust the tone of your messages.
  6. Show empathy and understanding.
  7. Know when to apologize.
  8. Focus on your customer's problem.
Mar 7, 2024

Is live chat customer service? ›

Live chat support is a way for customers to get help through instant messaging platforms. It happens on a 1:1 level, often via a company's website. Live chat can take a few forms. For example, it can be a proactive chat pop-up— think of a chat box appearing on your screen and asking if you need help.

Who bought out AutoZone? ›

The Vanguard Group, Inc. owns AutoZone, but a number of companies hold a stake in AutoZone. Here is a list of some of the top companies that are AutoZone stockholders and their stake percentages: The Vanguard Group, Inc.

What did AutoZone used to be called? ›

Opened in 1979 as Auto Shack by J.R. "Pitt" Hyde III, AutoZone was created with the belief that we can offer ordinary customers clean, well-organized auto parts stores and excellent customer service.

Is AutoZone in debt? ›

AutoZone long term debt for 2022 was $6.122B, a 16.17% increase from 2021. AutoZone long term debt for 2021 was $5.27B, a 4.42% decline from 2020.

Does AutoZone give you money for an old alternator? ›

Does AutoZone buy old alternators? No, but if you buy a rebuilt alternator, you are assessed a core charge unless you give them the old one.

Do I need a receipt for AutoZone warranty? ›

IN-STORE RETURN POLICY

To return a product to an AutoZone store, return an item in its original condition and packaging, with receipt, within 90 days of the purchase date to request a refund. Return a defective item within the warranty period. Requests for refunds may be denied if the item has been used or installed.

How do I claim my AutoZone warranty? ›

If a part fails during the warranty period shown on your receipt, bring the part to an AutoZone store and you will receive a replacement or refund. Warranty excludes damage caused by misuse, abuse, other faulty parts, improper installation or off-road, commercial or marine use.

Can I look up my AutoZone purchase history? ›

Quickly access complete order history, invoices, statements and payments 24 hours a day from the MyZone screen using AutoZone's account management tool.

Can I check my warranty online? ›

You can also use your manufacturer's website if it offers warranty tracking information or check your car's sale paperwork for its in-service date.

Who is a live chat operator? ›

As a live chat operator, your job is to assist other people using an online chat system. In this role, you may manage the communication process to understand what people are contacting you about, help isolate and resolve problems, and respond to any inquiry about products or services.

Can AutoZone check for problems? ›

AutoZone offers a complimentary Fix Finder service that efficiently diagnoses warning lights, including Check Engine, ABS, and maintenance indicators. Simply visit your nearest AutoZone store when a warning light appears on your vehicle's dashboard.

Will AutoZone replace your battery? ›

Does AutoZone replace batteries for free? Installation is included in the price of the battery. Ditto the same for testing batteries with no charge to the customer. As long as the battery is under the hood and reasonably easy to get it, we'll do it no problem.

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